Mazda Klang botanic service center

Thank you Mazda Botanic Klang for the quick and excellent service by Mr Xian and Ms Mei Xia for handling my request service and insurance with no hassle. Performance: Quick reply and responsive Chat Response Time: Within 10 minutes 💯💯💯

維護好，沒關前後門就移車。 看著後車門在轉彎處直接彈開，嚇死人了 🙄🙄 麻煩照顧好顧客的車啊🙄🙄🙄

Mazda Botanic is a good service centre, but I had a disappointing experience when I tried to trade in my car. The salesperson who I approached wearing glasses—did not provide the necessary details and treated me poorly. He didn't offer his business card, and when I asked for pricing and other information, he only gave superficial answers. Please advise your sales staff not to look down on customers or display any discriminatory behavior.

Last week my CX5 was down at Ambang Botanic, luckily Mazda workshop is opposite. I slowly drove over and left there for a week to check the problem. Here, I like to thank the service manager, who helped me call grab and special thanks to Ah Xian for being helpful in assisting me. Appreciate his patience in dealing my car issues. Most importantly Ah Xian attended and responded to customer’s calls whereas I come to lots of customers service which has left the line waiting or no response at all. The attitude of service is much appreciated 🙏

Not recommended to service your car here. The last time I service my car they didn't fix the filter oil cover and felt off after just 2 days after service, then claim that I hit something on the road and make me pay Rm100++. I entrust their service to change my car battery, now the battery faulty in the warranty period, and say I do not have the warranty card (and I don't remember i received the warranty car) so I need to pay full amounts for the battery. Come on, I pay extra to get things done, now I have to face such problem.

Came here twice for repair job. Both times still have problems after the repair job. Lacking professional services to ensure car is in good condition before passes back to customer. Have to came back twice just for them to rectify the problems. Super disappointed. Services is at the level that it suppose to be. They have waiting area upstairs.

Not recommended for car service. Simple job like service reminder in the MZD was not reset by the service center after servicing the car, this is not acceptable since it was a simple job and I attended the service center during non peak hour (weekday afternoon). Attitude of the service advisor was alright but the service advisor seriously need to improve his understanding to their car.